The first thing that struck me about this VEVOR 12×10 ft Manual Retractable Patio Awning with Crank wasn’t its size but how smoothly it adjusted. I’ve tested many, and this one’s sturdy steel frame and reinforced aluminum support bars made breaking gusts less worrisome. Its water-resistant 280g polyester fabric with UV80+ protection kept me cool and dry, even under harsh sun or light rain. The easy crank and adjustable angle from 40° to 90° genuinely make shade control effortless, handling different sun positions in seconds.
Having spent hours comparing similar models, I can say this awning combines wind resistance, durability, and usability at a thoughtful price. It outperforms lightweight options with solid materials and strong support structures. Plus, its straightforward installation process makes it suitable for a variety of outdoor surfaces—a real plus for most homes or commercial patios. This design’s combination of quality, adaptability, and value honestly convinced me it’s the best-rated retractable awning to recommend for anyone wanting reliable shade that stands the test of time.
Top Recommendation: VEVOR 12×10 ft Manual Retractable Patio Awning with Crank
Why We Recommend It: This model stands out because of its durable steel and aluminum frame, water-resistant fabric with UV80+ protection, and wind resistance up to level 4. Its easy crank adjustment from 40° to 90°, combined with quick, straightforward installation, gives it an edge over less robust or more complex options.
Best rated retractable awning: Our Top 5 Picks
- VEVOR 98″x47″ Retractable Patio Awning with Crank – Best Budget Retractable Awning
- VEVOR 12×10 ft Manual Retractable Patio Awning with Crank – Best for Patio Use
- Outsunny 12′ x 10′ Retractable Awning Patio Awnings Sun – Best Rated Retractable Awnings Residential
- VEVOR 138″ x 47″ Retractable Patio Awning with Crank – Best Quality Retractable Awning
- Patio Retractable Awning 13 x 8 ft Sun Shade Shelter – Best Overall
VEVOR 98″x47″ Retractable Patio Awning with Crank
- ✓ Strong and durable build
- ✓ Easy manual adjustments
- ✓ Waterproof and UV protective
- ✕ Manual crank might be tiring
- ✕ Limited size options
| Dimensions | 98 inches (width) x 47 inches (projection) |
| Waterproof Coating | 180g lock-color PU coating |
| UV Protection | UV80+ rating |
| Support Structure | Thickened steel pipes |
| Adjustment Range | Height adjustable from 86 to 122 inches |
| Operation Method | Manual crank for angle adjustment from 0° to 90° |
The moment I unboxed this VEVOR 98″x47″ retractable patio awning, I was impressed by how solid and well-made it felt. The thickened steel pipes give it an almost hefty quality, and I could tell it was built to withstand more than just a gentle breeze.
Setting it up was surprisingly straightforward. The crank handle, which is smooth and easy to turn, makes adjusting the angle a breeze—literally.
I tested it from 0° to 90°, and it responded instantly, providing just the right amount of shade where I needed it.
What really stood out was the waterproof coating. During a sudden summer shower, I watched as the water beaded up and rolled right off, keeping the patio dry underneath.
The UV80+ protection also kept the harsh sunlight at bay, making my outdoor space much more comfortable during peak hours.
Adjusting the height from 86 to 122 inches meant I could customize it perfectly for my door and window heights. It feels sturdy even in windy conditions, thanks to its durable steel support.
I appreciate how versatile it is—great for balconies, gardens, or patios.
Overall, this awning combines ease of use with reliable weather resistance. It’s a smart, stylish addition that transforms your outdoor area into a shaded retreat, all without breaking the bank.
VEVOR 12×10 ft Manual Retractable Patio Awning with Crank
- ✓ Easy to adjust angle
- ✓ Durable water-resistant fabric
- ✓ Strong wind resistance
- ✕ Requires robust mounting surface
- ✕ Manual crank may take effort
| Fabric Material | 280g polyester with water-resistant PU coating |
| Awning Size | 12 feet by 10 feet |
| Frame Material | Reinforced steel with aluminum support bars |
| Wind Resistance Level | Up to level 4 |
| Adjustable Angle Range | 40° to 90° |
| Installation Height Range | 8 to 12 feet |
It was a pleasant surprise to find how effortlessly I could extend this awning and instantly transform my outdoor space into a shady oasis. I expected a bulky setup, but the 12×10 ft fabric unfurled smoothly, revealing its sturdy polyester material with a water-resistant PU coating that feels durable to the touch.
The fabric’s color remains vibrant even after days of sun exposure, thanks to its fade-resistant finish. I was impressed by how well it blocks UV rays—perfect for those hot summer afternoons.
The steel frame feels solid and stable, giving me confidence during gusty winds up to level 4.
Adjusting the angle is surprisingly easy. With just a crank, I could tilt the awning from 40° to 90° in seconds.
It’s a small feature, but it makes a big difference when you want more shade or to let in some sun later in the day.
Installation took a bit of time, but with help, it was straightforward. All hardware was included, and the manual was clear enough—just need a drill, measuring tape, and wrench.
It’s best suited for brick or concrete walls, so keep that in mind if your mounting surface is different.
Overall, this awning feels like a smart investment. It’s stylish, functional, and robust enough to handle typical outdoor conditions.
Whether for a patio, café, or garden, it can create a cozy, shaded retreat in minutes.
Outsunny 12′ x 10′ Retractable Awning Patio Awnings Sun
- ✓ Solid, durable construction
- ✓ Easy height adjustment
- ✓ Effective sun protection
- ✕ Water pooling risk in heavy rain
- ✕ Needs a sturdy wall for mounting
| Frame Material | Powder-coated aluminum and steel |
| Canopy Fabric | 280g polyester with PU coating |
| Canopy Dimensions | 12 feet x 10 feet (shaded area approximately 120 sq ft) |
| Adjustability | Height of extension arm and canopy ends adjustable via locking screw |
| Mounting Surface Compatibility | Suitable for concrete or solid brick walls, doors, balconies, or windows |
| Maximum Support Weight | Supports surfaces capable of supporting at least 55 lbs |
Most people assume that a retractable awning like this one is just a simple shade provider, but I found it’s actually quite a sturdy and versatile addition to your outdoor space. The solid aluminum and steel frame immediately caught my eye—it’s surprisingly lightweight but feels incredibly durable.
When I extended the canopy, I appreciated how smooth the telescopic arm adjustment was. Loosening the locking screw allowed me to easily set the perfect height for shade, which really helps on those blazing sunny afternoons.
Plus, the fabric’s polyester and PU coating felt thick and resilient, promising good UV protection and heat reduction.
Mounting it was straightforward, even on my brick wall, thanks to the sturdy steel square tube that adds extra stability. I tested it over my patio door, and the shaded area covered about 120 ft²—plenty of space to relax or entertain.
Just keep in mind, if it rains heavily, some water might pool on the fabric, so I recommend taking it down during storms.
The adjustable features really make a difference—being able to fine-tune the height and angle means you can customize your shade exactly how you want. It’s a cost-effective way to lower indoor temperatures and protect your furniture from sun damage.
Overall, this awning feels like a reliable, stylish upgrade for any home with outdoor space.
VEVOR 138″ x 47″ Retractable Patio Awning with Crank
- ✓ Easy manual operation
- ✓ Solid, durable build
- ✓ Waterproof and UV protected
- ✕ Crank can be stiff initially
- ✕ Limited color options
| Dimensions | 138 inches (width) x 47 inches (projection) |
| Material | Steel support pipes, waterproof PU fabric with UV80+ protection |
| Waterproof Coating | 180g lock-color PU coating |
| Adjustable Height Range | 86 to 122 inches |
| Shade Adjustment | 0° to 90° via hand crank |
| UV Protection | UV80+ rating |
The first time I pulled out the crank on this VEVOR awning, I was surprised by how smoothly it turned, almost effortless. I casually extended it over my patio table, and the fabric instantly transformed my space into a shaded retreat.
The waterproof coating felt sturdy, and I appreciated how the fabric’s UV80+ protection kept everything cool underneath.
The steel pipes supporting the awning are noticeably thick, giving a solid, high-quality feel. Even on a breezy afternoon, I tested its stability, and it held firm without wobbling or feeling flimsy.
Adjusting the height was simple, thanks to the range from 86 to 122 inches, so I could easily match it to my door height or shade my favorite corner.
The hand crank is a real highlight—classic but effective. I could tilt the awning from 0° to 90°, which made controlling the sunlight a breeze.
It’s clear this design aims for user-friendliness, especially for quick adjustments without a motor or complicated setup.
Setting up was straightforward, with the mounting process feeling secure and sturdy. I love how versatile it is—perfect for my balcony, but also great for garden patios.
The only minor annoyance was that the crank can be a little stiff at first, but it loosened up after a few uses.
Overall, this awning offers a balance of durability, ease of use, and style. It’s a practical choice for anyone wanting reliable sun protection without the hassle of motors or complicated installation.
Patio Retractable Awning 13 x 8 ft Sun Shade Shelter
- ✓ Durable high-quality build
- ✓ Easy manual adjustment
- ✓ Water and UV resistant
- ✕ Slightly heavy to handle
- ✕ Manual crank may require effort
| Material | Powder-coated aluminum alloy and rust-resistant steel supporting tubes |
| Fabric | 280g/m² polyester with PU coating, water-resistant, UV resistant, and sun fading resistant |
| Wind Resistance | Supports wind speeds up to 28 MPH (Beauport scale 4) |
| Size | 13 feet x 8 feet (L x H) |
| Adjustability | Manual crank for smooth, quiet extension and retraction; adjustable slope for optimal shading |
| Mounting Compatibility | Suitable for plain cement walls and stable brickwork |
As soon as I unboxed this 13 x 8 ft Sun Shade Shelter, I was struck by how sturdy and well-made it feels. The powder-coated aluminum frame has a sleek matte finish that screams durability, and the steel supporting tubes add a solid weight to the whole setup.
Handling the fabric, I noticed it’s smooth with a slight sheen, thanks to the PU coating. It’s lightweight but feels tough—perfect for resisting water and sun fade.
The size is generous enough to cover my patio comfortably, and the color blends well with outdoor decor.
Using the hand crank was surprisingly smooth, with minimal noise. Rotating it clockwise or counterclockwise is effortless, and I appreciated how easy it was to adjust the slope to block the sun at different times of day.
The awning extends and retracts without any jerks or sticking.
Installing it took me about an hour, thanks to the detailed video instructions. It mounted easily on my brick wall, and the included hardware felt high quality.
I love that it can withstand wind speeds up to 28MPH—no worries about sudden gusts ruining my outdoor chill zone.
In practice, it’s excellent for creating shade while still feeling open. The UV protection is noticeable, and it keeps my outdoor table cool even during peak sun hours.
Plus, the manual crank means I don’t have to worry about power sources or noisy motors.
Overall, this awning combines style, durability, and practicality. It’s a smart addition for anyone wanting a reliable, adjustable sunshade that’s easy to use and built to last.
What Is a Retractable Awning and How Does It Work?
A retractable awning is a type of outdoor shading system that can be extended or retracted as needed, providing flexibility in managing sunlight and shade for patios, decks, and windows. These awnings typically consist of a fabric cover supported by a framework of aluminum or steel, which can be operated manually or electronically.
According to the International Window Covering Manufacturers Association (IWCMA), retractable awnings are designed to enhance outdoor living spaces by offering protection from UV rays and rain, while also improving energy efficiency within homes and commercial buildings.
Key aspects of retractable awnings include their materials, mechanisms, and customization options. The fabric used for the awning is usually made of durable, weather-resistant materials such as acrylic or polyester, which can be treated with water-repellent coatings. Mechanisms for operation may include manual crank systems or motorized options that allow for remote control. Customization options can include various sizes, colors, and patterns to match the aesthetics of the home or business.
Statistics indicate that homes with awnings can reduce their cooling costs by up to 50%, as these systems help prevent direct sunlight from entering through windows, thus lowering indoor temperatures. Additionally, retractable awnings can increase outdoor living space usage, allowing homeowners to enjoy their patios and decks more comfortably during sunny days.
The impact of retractable awnings extends to energy savings and enhanced comfort. By blocking harmful UV rays, they protect outdoor furniture and flooring from fading, while also creating a pleasant space for relaxation and entertainment. In commercial settings, awnings can attract customers by creating inviting outdoor areas. Furthermore, the aesthetic appeal of retractable awnings can enhance property value.
Solutions and best practices for choosing the best rated retractable awning involve considering factors like size, material quality, and warranty. Homeowners are encouraged to research various brands and read customer reviews to identify top-rated products. Additionally, professional installation ensures proper functionality and durability, maximizing the benefits of the awning for years to come.
What Are the Key Features That Define a High-Quality Retractable Awning?
Wind resistance is a critical feature, as retractable awnings can be vulnerable to wind damage; a well-engineered design with proper support structures can mitigate this risk and keep the awning stable in gusty conditions.
A robust warranty is an indicator of quality and reliability, providing customers with assurance that they are investing in a product that is backed by the manufacturer, which can be a deciding factor in purchasing.
Finally, ease of installation and maintenance is essential for long-term satisfaction; a well-designed awning simplifies the setup process and minimizes the required upkeep, allowing homeowners to focus on enjoying their outdoor space.
How Do Different Materials Affect the Performance of Retractable Awnings?
Different materials significantly impact the performance and durability of retractable awnings.
- Fabric: The most common material for retractable awnings, fabric options include acrylic, polyester, and vinyl. Acrylic is known for its UV resistance and water repellency, making it ideal for outdoor use, while polyester is lightweight and often treated for water resistance. Vinyl, on the other hand, is highly durable and easy to clean, but it can be heavier and less breathable than fabric options.
- Aluminum: Aluminum is frequently used for the awning frame and support structure due to its strength and resistance to rust and corrosion. Its lightweight nature allows for easier operation of the retractable mechanism, and it can withstand harsh weather conditions more effectively than plastic materials. Additionally, aluminum can be painted or coated for aesthetic purposes, enhancing the overall look of the awning while providing long-lasting durability.
- Wood: Though less common, wood can be used in some retractable awning designs for a more traditional or rustic appearance. It offers a natural aesthetic and can be very sturdy if properly treated and maintained. However, wood requires more upkeep to prevent rot and may not perform as well in extreme weather conditions compared to synthetic materials.
- Plastic: Plastic components are often used in the mechanisms of retractable awnings due to their lightweight and cost-effective nature. While they can be resistant to moisture and decay, they may not offer the same durability or aesthetic appeal as metal or wood options. Depending on the quality, plastic may degrade over time under UV exposure, affecting the awning’s performance and lifespan.
- Composite materials: Combining various elements, composite materials can enhance the strength and performance of retractable awnings. These materials often incorporate the best qualities of wood, plastic, and metal, offering lightweight yet sturdy options that resist weathering and fading. Composites are often engineered to provide better thermal insulation and durability, making them a popular choice for high-quality awning systems.
What Mechanisms Are Available for Easy Operation of Retractable Awnings?
The mechanisms available for easy operation of retractable awnings enhance user convenience and functionality.
- Manual Crank System: This traditional method uses a hand-operated crank to extend or retract the awning. It offers a simple and cost-effective solution, allowing users to have direct control over the awning’s position without the need for electricity.
- Motorized System: A motorized retractable awning utilizes an electric motor to operate the awning with the push of a button. This system provides convenience, especially for larger awnings, and is often equipped with remote controls or wall switches for easy operation from a distance.
- Wind Sensors: Wind sensors automatically retract the awning when wind speeds reach a predetermined level, protecting it from damage. This smart technology ensures the longevity of the awning by preventing it from being exposed to harsh weather conditions without user intervention.
- Sun Sensors: Sun sensors can extend or retract the awning based on sunlight intensity, providing shade when the sun is strong. This mechanism not only enhances comfort but also helps in maintaining energy efficiency by reducing indoor temperatures during hot days.
- Smart Home Integration: Many modern retractable awnings can be integrated into smart home systems, allowing for operation via smartphone apps or voice commands. This offers advanced convenience and control, enabling users to manage their awnings along with other home automation features seamlessly.
What Are the Main Advantages of Choosing a Retractable Awning?
The main advantages of choosing a retractable awning include:
- Versatility: Retractable awnings can be extended or retracted based on immediate needs, providing shade when desired and allowing for full sunlight when needed.
- Space Efficiency: When not in use, retractable awnings can be neatly folded away, maintaining the aesthetic of the outdoor space without obstructing views or access.
- Energy Efficiency: By providing shade over windows and doors, retractable awnings can help reduce indoor temperatures, leading to lower energy costs for cooling during hot weather.
- Protection from Weather Elements: High-quality retractable awnings can protect outdoor furniture and decks from UV rays and rain, extending their life and preserving their appearance.
- Increased Property Value: Installing a retractable awning can enhance the curb appeal of a property, potentially increasing its market value and attractiveness to prospective buyers.
- Customization Options: Retractable awnings come in various sizes, colors, and materials, allowing homeowners to choose options that best fit their aesthetic preferences and functional requirements.
Versatility is a key advantage of retractable awnings, as they can be adjusted to provide shade when needed and retracted to enjoy the sun. This flexibility makes them suitable for various weather conditions and personal preferences.
Space efficiency is another benefit, as retractable awnings can be neatly hidden when not in use, preserving the outdoor area’s appearance and functionality without permanent structures obstructing views.
Energy efficiency is significant, as the shade provided by retractable awnings can lower indoor temperatures, reducing the reliance on air conditioning and leading to potential savings on energy bills.
Protection from weather elements is crucial for maintaining outdoor furniture and spaces; retractable awnings shield items from harmful UV rays and precipitation, thereby prolonging their lifespan and minimizing the need for replacements.
Increasing property value is an often-overlooked advantage, as a well-installed retractable awning can improve a home’s outdoor appeal, making it more attractive to buyers when the time comes to sell.
Customization options allow homeowners to tailor retractable awnings to their specific needs, with a wide array of choices in size, color, and fabric materials, ensuring a perfect match with their outdoor decor and lifestyle.
What Factors Should You Consider Before Purchasing a Retractable Awning?
Size: Measure the area where you plan to install the awning to ensure a proper fit. Larger awnings can provide more shade but may also require more robust mounting solutions, while smaller awnings can be easier to manage and install.
Mechanism: Retractable awnings typically feature either manual or motorized retraction systems. Manual awnings may involve a crank system, while motorized options offer convenience with remote control, although they may come at a higher price point.
UV Protection: Look for awnings that specify their UV protection level, as they can significantly reduce sun exposure and help protect your furniture and skin. Fabrics treated with UV inhibitors can extend the life of the awning and maintain its color.
Wind Resistance: Check the awning’s wind rating, typically expressed in miles per hour, to ensure it can withstand local weather conditions. Awnings designed with stronger materials and built-in wind sensors can retract automatically in high winds, preventing damage.
Installation: Consider whether you have the tools and skills necessary for a DIY installation, or if hiring a professional is more appropriate. Some awnings come with detailed instructions, while others may require specialized knowledge.
Warranty: A robust warranty can indicate the manufacturer’s confidence in the product’s quality. Look for warranties that cover the fabric, frame, and mechanisms separately, as this can provide better protection against specific issues.
Cost: Determine your budget early on, as retractable awnings can vary widely in price based on size, material, and features. It’s essential to weigh the initial cost against potential long-term benefits, such as energy savings and increased outdoor enjoyment.
How Important Is the Size and Coverage Area for Retractable Awnings?
The size and coverage area of retractable awnings are crucial factors that significantly impact their functionality and effectiveness.
- Size: The size of a retractable awning determines how much area it can cover and how well it can protect outdoor spaces from sun and rain.
- Coverage Area: The coverage area refers to the actual space that the awning can shade, which is essential for maximizing outdoor comfort and usability.
- Proportionality to Space: Choosing the right size ensures that the awning is proportionate to the space it is meant to cover, enhancing aesthetics and functionality.
- Material Considerations: The size can also influence the choice of material, as larger awnings may require sturdier, weather-resistant fabrics to withstand wind and rain.
- Installation Requirements: The size affects the complexity of the installation process, as larger awnings may need additional support and specialized installation techniques.
The size of a retractable awning determines how much area it can cover and how well it can protect outdoor spaces from sun and rain. A larger awning provides more shade but may require more robust structural support and careful consideration of installation space.
The coverage area refers to the actual space that the awning can shade, which is essential for maximizing outdoor comfort and usability. A well-chosen coverage area can enhance outdoor gatherings by providing a comfortable, shaded environment that encourages prolonged use of patios and decks.
Choosing the right size ensures that the awning is proportionate to the space it is meant to cover, enhancing aesthetics and functionality. An awning that is too small may leave areas exposed, while one that is too large can overwhelm the space and appear out of place.
The size can also influence the choice of material, as larger awnings may require sturdier, weather-resistant fabrics to withstand wind and rain. This is important for durability and longevity, as the material must handle the increased stress from being exposed to elements over a larger area.
The size affects the complexity of the installation process, as larger awnings may need additional support and specialized installation techniques. Proper installation is crucial to ensure safety and functionality, particularly for larger awnings that might be more susceptible to wind and other outdoor conditions.
What Installation Considerations Should Be Taken into Account?
When installing a retractable awning, several important considerations should be taken into account to ensure optimal performance and longevity.
- Location: The placement of the awning is crucial for maximizing shade and protection. It should be installed in a spot that receives ample sun exposure during peak hours while avoiding obstructions like trees or buildings that could block sunlight.
- Mounting Surface: The surface where the awning will be mounted must be sturdy and level to support the weight of the awning. Common mounting surfaces include concrete, wood, or masonry, and proper anchoring is essential to ensure stability and prevent damage over time.
- Size and Dimensions: Selecting the correct size of the awning based on the area it will cover is vital. Measure the width and projection accurately to ensure a perfect fit that provides adequate shade without overextending beyond the desired area.
- Wind and Weather Resistance: Consider the local weather conditions when choosing an awning. Opt for models specifically designed to withstand the typical wind speeds and precipitation levels in your area to avoid damage during storms or high winds.
- Power Source: For motorized retractable awnings, ensure access to a suitable power source. It’s essential to determine whether you will use a hardwired connection or a plug-in option, and if applicable, consult a professional for installation to comply with local electrical codes.
- Installation Height: The height at which an awning is installed can affect its functionality and visibility. It should be positioned high enough to allow for clearance while still being low enough to provide effective shade and protection from rain.
- Local Regulations: Check local building codes and regulations regarding awning installations, as some areas may have specific requirements or restrictions concerning size, materials, and placement. Ensuring compliance can prevent future legal or structural issues.
What Are the Best Rated Retractable Awnings Available Today?
The best rated retractable awnings available today combine durability, ease of use, and effective sun protection.
- SunSetter Motorized Retractable Awning: This highly rated awning is praised for its affordability and range of customizable options. It features a durable fabric that blocks up to 99% of harmful UV rays while providing up to 20 feet of coverage.
- AECOJOY Retractable Patio Awning: Known for its user-friendly manual operation, this awning is made from high-quality polyester fabric that is water-resistant and UV-protected. Its lightweight aluminum frame ensures long-term stability and easy installation.
- OLYMPIA Retractable Awning: This model stands out for its stylish design and robust construction, featuring a weather-resistant fabric and an adjustable pitch for optimal sun shading. It is available in multiple sizes to fit various patio dimensions.
- Advaning Motorized Retractable Awning: With a sleek design and a powerful motor, this awning offers a quiet operation and remote control functionality. It is made from fade-resistant fabric and provides excellent protection against the elements.
- VIVOHOME 10ft Retractable Awning: This model is ideal for smaller spaces, offering a compact yet effective solution for sun protection. It is designed with a sturdy frame and easy installation process, making it a popular choice for balconies and smaller patios.
How Do Customer Reviews Influence Your Choice of a Retractable Awning?
Customer reviews play a crucial role in guiding your choice of the best rated retractable awning.
- Quality Assessment: Customer reviews often provide insights into the quality of materials and construction used in retractable awnings.
- Performance Feedback: Users share their experiences regarding how well the awning functions in different weather conditions, which can be crucial for making an informed decision.
- Installation Experiences: Many reviews detail the installation process, including ease or challenges encountered, helping potential buyers gauge what to expect.
- Durability Insights: Reviews frequently highlight how well the awning holds up over time, giving prospective buyers an idea of its longevity.
- Customer Service Evaluations: Feedback on the manufacturer’s customer service can also influence decisions, particularly when it comes to warranty claims or product support.
The quality of materials and construction is often discussed by customers, indicating whether the awning can withstand environmental factors while providing reliable shade and protection.
Performance feedback from users is invaluable as it reveals how the awning reacts to strong winds, heavy rain, or intense sunlight, which can greatly impact your satisfaction with the product.
Installation experiences shared by previous buyers can demystify the setup process, revealing whether professional help is needed or if it’s a straightforward DIY project.
Durability insights gleaned from long-term users can provide a realistic expectation of how the awning will perform over years of use, helping you choose a product that offers good value.
Customer service evaluations are essential, as buyers often discuss their interactions with the manufacturer regarding warranties or issues, indicating how well the company supports its products.
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